Contact

For platform and account support, email support@hostelset.com.

For general or business enquiries, email contact@hostelset.com.

We aim to respond within 24–48 business hours. Do not include passwords, one-time codes, or unnecessary identity documents in an email.

Property-specific questions

For questions about a room, rent, availability, payment, refund, or an existing application, contact the relevant property owner using the information displayed on the property listing or in your dashboard.