Refund Policy

Effective 30 June 2026

HostelSet does not directly process or hold tenant, rent, application, security-deposit, or pre-booking payments. Payments are made directly to the relevant hostel or property owner.

Owner refund policies

Whether an application or security deposit is refundable depends on the hostel or owner’s displayed policy, the property agreement, and applicable law. Refund requests must be reviewed and, where approved, issued by the recipient property owner.

Non-refundable amounts

Any non-refundable application, security, or pre-booking amount must be clearly shown before submission. Review the displayed wording and property terms before paying.

Payment evidence

Keep the UPI transaction reference, payment screenshot, and relevant communication when raising a payment or refund discrepancy with the property owner.